Rancho Cucamonga, CA

Upon arrival, I inspected the water heater due to a reported operational issue. I was able to successfully relight the water heater, and the unit appeared to be operating normally at the time of service. Work Performed Inspected water heater and ignition system Successfully relit water heater Monitored unit operation and attempted to replicate reported issue Cycled and observed system operation during visit Findings At the time of inspection, I was unable to duplicate the reported problem. The water heater remained operational and the indicator light appeared normal during testing. Recommendations Advised homeowner to check the unit again in approximately one hour to verify continued operation If the water heater stops working or the indicator light begins flashing abnormally, homeowner was instructed to record the number of flashes and contact our office for further diagnosis Further troubleshooting may be required if the issue becomes intermittent or reoccurs.

Upon arrival, I was dispatched to address a clogged toilet in the upstairs master bathroom. Work Performed Ran professional hand auger through the toilet to break up and clear blockage Flushed toilet multiple times with toilet paper to verify proper drainage and operation Successfully restored normal flow through the toilet Findings The toilet stoppage was successfully cleared at the time of service and is currently operating properly. Warranty No warranty on toilet auger services

Upon arrival, I was dispatched to inspect a possible slab leak. The customer showed me an area of tile flooring that felt warm to the touch and explained that the floor becomes hot when hot water is used in the upstairs bathroom. Work Performed Inspected affected flooring area for signs of slab leak activity Evaluated plumbing system based on customer concerns Checked water meter for movement to determine if there was an active water leak Findings Water meter tested normal with no indication of continuous water flow No active slab leak was detected at the time of inspection Warm flooring appears to occur only when hot water is being used from the upstairs bathroom plumbing system Service Charge No charge for today’s visit

Upon arrival, I was dispatched to address a main sewer line stoppage at the property. Access to the drainage system was made through the 3-inch backwater valve. Work Performed Removed dirt and debris from inside the concrete backwater valve box to gain proper access Accessed main sewer line through the 3-inch backwater valve opening Cleared main line stoppage and restored proper drainage flow Tested system to verify proper operation after service Findings Debris and dirt accumulation inside the concrete valve box prevented proper access to the backwater valve area and needed to be cleared prior to servicing the drain line. Warranty 30-day warranty on stoppage clearing

Upon arrival, I was dispatched to address a kitchen sink drain stoppage. Access was gained through the 1 1/2-inch cleanout located on the exterior wall. Work Performed Ran a 1/2-inch drain cable through the kitchen drain line Worked cable back and forth through the line to fully break up and clear blockage Cleared kitchen sink stoppage and restored proper drainage flow Tested system to verify drain was flowing properly after service Findings The kitchen drain line was obstructed, restricting proper drainage through the sink system. Warranty 30-day warranty on stoppage clearing

Upon arrival, I was dispatched to replace the existing kitchen faucet with a new customer-supplied fixture. Work Performed Removed existing kitchen faucet Installed customer-supplied kitchen faucet with pull-down sprayer Connected water supply lines and secured faucet assembly Tested faucet for proper operation and checked all connections for leaks The new pull-down sprayer faucet was installed successfully and is operating properly at time of service. Warranty 90-day warranty on workmanship No warranty on customer-supplied faucet

Bow Tie Plumbing & Rooter will cut into the kitchen ceiling area near the pantry to locate the source of water intrusion originating from the upstairs hallway bathroom. Scope of Work Open the kitchen ceiling near the pantry area as needed to gain access to the plumbing system Perform diagnostic leak investigation to trace and identify the source of water intrusion Inspect accessible drain, water, and fixture connections associated with the upstairs hallway bathroom Review findings and recommended repair options with the customer before proceeding with any additional work Notes $450.00 diagnostic charge will be applied toward the repair cost if Bow Tie Plumbing & Rooter performs the recommended repairs Drywall patching, texture, and painting are not included in this scope of work Additional repairs, if needed, will require customer approval prior to proceeding Warranty Information No warranty on diagnostic or leak detection services Any approved repair work completed will

Upon arrival, I was dispatched to replace the kitchen faucet and upgrade the shut-off valves beneath the sink. Kitchen Faucet Installation Work Performed Removed existing kitchen faucet Installed customer-supplied kitchen faucet with pull-down sprayer Connected water supply lines and secured all mounting hardware Tested faucet for proper operation and leak-free performance Warranty 90-day warranty on workmanship No warranty on customer-supplied faucet Hot & Cold Angle Stop Replacement Work Performed Removed existing hot and cold compression angle stops Installed new 1/2-inch x 3/8-inch quarter-turn compression angle stops Restored water supply and tested all connections for leaks and proper operation The new quarter-turn valves provide improved reliability and easier shut-off control compared to older multi-turn style valves. Warranty 90-day warranty on workmanship

Upon arrival, I performed routine maintenance on the tankless water heater to help maintain proper performance and extend the life of the unit. Work Performed Flushed tankless water heater using a professional descaling solution Removed mineral buildup and scale accumulation from the internal heat exchanger Restored proper water flow and improved system efficiency Checked system operation after maintenance was completed Recommendations Routine maintenance and annual descaling are recommended to help: Improve efficiency and performance Extend the lifespan of the water heater Reduce mineral buildup and potential system issues Maintain reliable hot water production

Upon arrival, I investigated a reported leak in the garage and identified a failure on the 3/4-inch PVC drain line serving the water softener system. Work Performed Removed damaged section of 3/4-inch PVC drain piping Repaired leaking water softener drain line with new PVC fittings and piping as needed Secured connections to ensure proper drainage and leak-free operation Tested drain line to verify proper function after repair Findings The leak was originating from the existing PVC drain line connected to the water softener discharge system. Warranty 1-year warranty on workmanship

Relocated the new Delta diverter valve to the opposite side of the shower and installed new piping for the handheld shower head and standard shower head. Return visit will be needed to install the shower trim, toilet, and bathroom faucet once available. Also needs replacement of all three angle stops.

Bow Tie Plumbing & Rooter will perform diagnostic testing on the shower pan and plumbing system to help determine the source of the water intrusion. The shower pan was filled with water and monitored, and no leaks were found during the test. The shower pan was then drained, and again no leaks were observed. Water was also run directly onto the shower glass panels, at which point water intrusion was noticed coming through the silicone areas around the glass enclosure. In addition, separated tiles were observed, which may also be contributing to the issue. At this time, no water intrusion was visible through the ceiling below. However, Bow Tie Plumbing & Rooter recommends cutting open the drywall ceiling to allow better visibility and access for further inspection if the issue continues. If water begins leaking through the ceiling and the customer requests a return visit, the service call fee will be applied toward the cost of cutting open the ceiling and completing the necessar

To install a 1 in Moen smart valve, 1 in pressure regulator doubled union, 1 in ball valve and a 3/4 hose bibb will have to turn off water meter drain system and rework 1 in build up in front of house. 1 yr warranty on workmanship

Upon arrival, I performed a thorough leak detection inspection to identify the source of water intrusion affecting the kitchen and laundry room areas. Access was made through the laundry room, where I inserted an inspection camera into the drain line. Findings During the inspection, I identified a soft blockage within the drain line, which caused pressure buildup and resulted in a burst kitchen drain line beneath the concrete slab. Water damage was present in both the kitchen and laundry room, with water seeping up through the kitchen tile flooring. Hollow spots were also found beneath the tile, indicating moisture buildup under the slab. I recommended opening the kitchen floor to access and repair the damaged drain piping. Phase 1 – Kitchen Waste Line Repair Scope of Work Jackhammer concrete floor in kitchen area to locate damaged 2-inch waste line Cut out and repair burst section of 2-inch drain pipe Test drain line and connections for proper operation Backfill excav

Upon arrival, I was dispatched to investigate a leak under the kitchen sink. I ran water through the sink and operated the garbage disposal to replicate the issue. Work Performed Identified leak originating from a loose connection at the 1 1/2-inch elbow (ell) connected to the disposal Installed a new 1 1/2-inch washer to properly seal the connection Secured and strapped the 1 1/2-inch ABS trap arm for added stability Retested system by running water and operating disposal to confirm leak was resolved Findings The leak was caused by a loose and improperly sealed connection at the disposal drain assembly. Warranty